James and I decided to go to Texas Land and Cattle for dinner on Friday night. This place is close to our house, and is reasonably priced for a steak. We have been going to our local Texas Land and Cattle for about 3 years. In at least the past year, we have noticed a decline in the restaurant, and as such have been making a lot of steak at home. We didn't want to cook so we decided to take our chance.
I will start from with the moment that we walked into the restaurant. We were cheerfully greeted. I was fighting a migraine, and so the slightest amount of politeness is appreciated. (Don't you like it when people are nice to you anyway, but especially when you don't feel good?) The nice woman who greeted us, we found out later, was the general manager.
Our server was Phil. I think that Phil is THE BEST WAITER I HAVE EVER HAD. He was so friendly and knew what he was doing. When he brought our tea, he also brought a carafe. (James and I should have humps like camels, but ours would be filled with iced tea.) Every time he walked by our table Phil would top off our tea. AWESOME! (This was just one of the awesome things he did. Over all A+.)
TXLC has recently changed their menu. There are more things to choose from. At first I thought that this may not be a good move for their business. If they can't get a steak right, why would they branch out? My concerns were satisfied when our food arrived. James had the rib eye. It was...DELICIOUS. I had the chicken fried steak (they call it country fried steak--maybe they want to make sure you know its beef and not chicken). It was... GREAT!
James and I had an opportunity to let Barbara (the GM) know that the changes she has made were noticeable. This morning, James and I were still talking about what a great time we had.
I highly recommend visiting Barbara and Phil at the Texas Land and Cattle on MoPac at Bee Caves Road. (Click on the link for exact directions.) I may have to start budgeting for a weekly visit.
Here is your lesson: If someone does a great job, let them know, and let everyone know too.
Barbara & Phil--You are Pretty & Smart! Keep up the good work.
PS: I have sent the link to this blog post to Barbara, and to her corporate office.
Saturday, April 10, 2010
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